I want to share this experience with you.
A colleague and I ordered two Backvacs from the Backvac website. Unfortunately, due to issues beyond the control of this fantastic company (but rather those of the international shipping provider), the two backpacks are being shipped separately.
One of the backpacks arrived as expected, but the other was never delivered to the rightful buyer (I want to emphasize and repeat: this was the courier’s fault, NOT Backvac’s).
After various checks, inquiries, and emails exchanged with their quick and efficient customer service, Backvac decided to send a replacement backpack to make up for the damage caused by third parties, demonstrating understanding and dedication to the customer even for problems beyond their control!
Fantastic products—sturdy and of excellent quality!
Excellent customer service!