Instead of placing an order for two mugs on one order form, and qualifying for free shipping, I mistakingly placed two separate orders for one mug each, I then immediately emailed customer support to ask them to rectifying it (both orders for same name and address) but after several days of being ignored, I was, I believe lied to - told that you could not cancel then reorder on one invoice, and consequently ended up paying almost £10 postage, oh and how did the two orders arrive? In ONE box!