OPTIM Store review | Loox

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Sarah K.Verified
Customer support has not been helpful
Optim Ring
Purchased item
Optim Ring
"The ring arrived after Christmas and does not..."
Samantha W.Verified
Won’t process my refund
Optim Ring
Purchased item
Optim Ring
"It’s cheaply made"
Jennie R.Verified
Good comms. Pretty fast shipping!
Optim Ring
Purchased item
Optim Ring
"Generally pleased with it. I have an Apple Wa..."
Claire D.Verified
Really surprised how quickly it arrived from China, I've had to wait longer for items to be delivered from UK stock. Communication was great too
Optim Ring
Purchased item
Optim Ring
"I am really impressed with Optim's fitness ri..."
Katie A.Verified
Very poor customer service and overall experience
Optim Ring
Purchased item
Optim Ring
"I was advised by the online chat team to purc..."
Sheryl F.Verified
Communication so far has been good
Sizing Kit
Purchased item
Sizing Kit
"Nice variety of sizes to choose from to get t..."
Arlene G.Verified
Horrible product and customer service.
Optim Ring
Purchased item
Optim Ring
"Ring charges fine but does not work. Tried se..."
Simon C.Verified
Once I new my size from the sizing kit, there is no way of confirming it with you. I had to contact support to tell you. This worked, but wasnt what i would say is a smooth process. There should be a link or something that is sent to click on that will take you to the order to confirm the size. Great updates on the delivery process though. You dont make it very clear as to what App to use for the Ring. You get a QR code that takes you to the App once the ring arrives, but why not make it known?
Sizing Kit
Purchased item
Sizing Kit
"This is a minor point, more suggestion, but p..."
Dianne E.Verified
faster delivery of the sizer kit, payment processed immediately and then you wait two weeks for the sizer kit to arrive, then you wait again for the ring
Sizing Kit
Purchased item
Sizing Kit
"Definitely a good way to order a ring online...."
Michael W.Verified
Pleas get intouch with me asap so we can resolve the issues I’m having. Kind regards.
Optim Ring
Purchased item
Optim Ring
"I have been wearing the ring now since Decemb..."
Natalie R.Verified
Shipping takes a very long time to get your items.
Sizing Kit
Purchased item
Sizing Kit
"The sizing kit was great quality and enough s..."
Brandon F.Verified
No
Sizing Kit
Purchased item
Sizing Kit
"Great"
Victoria H.Verified
Great experience so far
Optim Ring
Purchased item
Optim Ring
"Great service, appropriate response time, and..."
Nicola S.Verified
Might be useful to add a bit more info on postage times before ordering.
Sizing Kit
Purchased item
Sizing Kit
"True sizing and fit. Just be patient with pos..."
Thomas W.Verified
Delivery times could be quicker
Sizing Kit
Purchased item
Sizing Kit
"Sizing kit worked! The ring was ordered accor..."
Sarah S.Verified
Not impressed with the data or feel of this device and app.
Travel Case
Purchased item
Travel Case
"The travel case is tiny and very cheap, slipp..."
Liv S.Verified
The sizing kit was great. Still waiting to receive my ring.
Sizing Kit
Purchased item
Sizing Kit
"The size kits was delivered quickly and gave..."
Ian W.Verified
Regular notices and fast response to any questions I had over email.
Optim Ring
Purchased item
Optim Ring
"It fits perfectly and the colour is exactly w..."
Ann W.Verified
Got here in time for Christmas.
Optim Ring
Purchased item
Optim Ring
"Daughter loves it."
Gina D.Verified
Timely. Great communication updates on shipping.
Travel Case
Purchased item
Travel Case
"Great ring!"
Cat R.Verified
Missing some info here and there but good experience all around.
Sizing Kit
Purchased item
Sizing Kit
"2 weeks to deliver in Belgium. After searchin..."
Julie W.Verified
Very helpful when I wanted to change the colour of the ring I ordered (ordered black, changed to gold) The daily requests for a review before the ring had even arrived were irritating. These requests need to be linked to confirmation of delivery
Optim Ring
Purchased item
Optim Ring
"I was keen to try this ring. I’ve used a diff..."
Emilie B.Verified
No
Optim Ring
Purchased item
Optim Ring
"Ring lasts for 7hrs at best with all the trac..."
Asra A.Verified
I really expected more than a bad pedometer
Travel Case
Purchased item
Travel Case
"the case is fine but the ring itself is prett..."
Chenai B.Verified
Good experience but need for improvement on sleep
Optim Ring
Purchased item
Optim Ring
"Love it, though it does not track all my slee..."
Dianne T.Verified
Customer service was helpful with my questions!
Optim Ring
Purchased item
Optim Ring
"I received my Optim ring as a Christmas gift,..."
Jonathan T.Verified
Great communication with hassle free delivery
Travel Case
Purchased item
Travel Case
"Lovely ring and travel case"
Marcell A.Verified
Perfect service
Sizing Kit
Purchased item
Sizing Kit
"Great customer service ring on the way"
Amanda H.Verified
I am so excited to get my ring in the mail!
Sizing Kit
Purchased item
Sizing Kit
"Perfect way to see what size you need!!"
Karen S.Verified
.
Optim Ring
Purchased item
Optim Ring
"I haven’t received any notifications when the..."
Stacey V.Verified
Great product at an affordable price.
Sizing Kit
Purchased item
Sizing Kit
"Love the sizing kit and the ring fits perfect..."
Roisin M.Verified
Really good customer services, impressed with the app and the ring fits perfectly.
Optim Ring
Purchased item
Optim Ring
"Bought for my daughter for Christmas, it fits..."
Lottie L.Verified
X
Sizing Kit
Purchased item
Sizing Kit
"Accurate sizing options"
Christina S.Verified
No!
Optim Ring
Purchased item
Optim Ring
"So far so good!!! I’ve only used it for two d..."
Christine C.Verified
Comes direct from China so shipping takes a while
Sizing Kit
Purchased item
Sizing Kit
"The sizing kit is really useful, I probably w..."
Marianne S.Verified
took forever. kind of fishy company with fishy logistics. hated this experience. at least they gave me the refund, tho.
Sizing Kit
Purchased item
Sizing Kit
"it never arrived. this company is kind of fis..."
Heather W.Verified
Really pleased with the speed at which everything was processed which meant the the ring was received in time for Christmas although I was quite late ordering it.
Sizing Kit
Purchased item
Sizing Kit
"The sizing kit made it so easy to make sure w..."
Joanne M.Verified
Excellent communication and service throughout the ordering, sizing, buying and delivery process
Optim Ring
Purchased item
Optim Ring
"Easy to order, the ring sizing kit is a geniu..."
Danielle J.Verified
Customer service is horrendous just automated responses
Optim Ring
Purchased item
Optim Ring
"It’s a shame they do not offer returns when t..."
Anna M.Verified
Good customer service, quick to respond to query
Travel Case
Purchased item
Travel Case
"Very easy to set up and the tracking is great..."
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