Sustainable tomorrow has over-automated their processes so they will not respond to any attempts to get costumer service. They sent me an electronic toothbrush without a charger base which I cannot replace on my own because it is a custom entry not standard
Purchased item
Zen Bamboo Electric Toothbrush
"You sent me an emectric toothbrush without a..."
Janey B.Verified
Great job.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"I like 'em, just like I did the last time."
David Z.Verified
Our son's toothbrush stopped working after just three weeks. A replacement was sent to us right away.
"They fit my oral b toothbrush perfectly yhe b..."
Kaylee D.Verified
Unresponsive
Purchased item
Zen Bamboo Electric Toothbrush
"I don’t like the feel of the brush."
Megan G.Verified
No response when issues were flagged about my kids toothbrush not working out of the box. Never been used and won’t turn on. Contacted this company twice and no response.
Purchased item
Zen Bamboo Electric Toothbrush
"Contacted this company numerous times as the..."
Ali A.Verified
Slow to get my products
Purchased item
Plant-based Electrical toothbrush heads (4 pack)
"The bristles are still plastic"
Brendan W.Verified
Love your overall mission and transparency
Purchased item
Organic Eco Friendly Bamboo Toothbrush
"Great sustainable swap for travel"
Margaret R.Verified
No one has returned my email or offered me any assistance.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"I’ve sent an email - I’ve heard no response...."
Cecile R.Verified
Orders are handled quickly and the product is nice
Purchased item
Junior Bamboo Electric Toothbrush
"Very efficient and convenient for kid! Unfort..."
Martin G.Verified
Sent email to customer service to request support on dissatisfaction with product and never got a reply.
Purchased item
Zen Bamboo Electric Toothbrush
"This toothbrush handle gave me constant splin..."
Anne B.Verified
Impossible to get customer service about an order.
Purchased item
Zen and Junior Replacement Charger
"My experience with Sustainable tomorrow is th..."
Cheyenne F.Verified
It was easy to find the website and to find the products I wanted. The selecting, checkout, and shipping process where easy and straight to the point. I will be ordering again.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"The toothbrush design is sleek and easy to us..."
Nick P.Verified
When my wife's toothbrush battery failed, unexpectedly, Sustainable Tomorrow immediately replaced it with a brand new version, so general experience has been very good.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"Excellent - sustainable - toothbrushes and re..."
Jami P.Verified
Cannot get customer support to return an email about a missing charger.
Purchased item
Zen Bamboo Electric Toothbrush
"I ordered this exoensive toothbrush and it ca..."
WendymuffetVerified
no response to my contact via your website
Purchased item
Zen Bamboo Premium Case
"This case is too small for my toothbrush. I h..."
Ed M.Verified
You don’t respond properly to my queries
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"The heads don’t fit the toothbrush - I’m in t..."
Walter B.Verified
The product does not function properly
Purchased item
Zen Bamboo Electric Toothbrush
"The charger doesn’t work"
Elizabeth S.Verified
Not able to communicate with the company to return item
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"I was trying to order kids replacement heads..."
Brody K.Verified
No support response on multiple contacts
Purchased item
Junior Bamboo Electric Toothbrush
"Stopped working after about a week. Contact f..."
Richard G.Verified
As per my last review they don't respond and I have a toothbrush that stopped working and charging after about 18 months and no one seems to care. Great idea, poor execution.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"So I bought one of these about 18 months ago...."
E Ann M.Verified
on auto ship
Purchased item
Zen Toothbrush Bamboo Heads
"Always works! Just a bit spendy."
N R.Verified
love this company
Purchased item
Zen Bamboo Electric Toothbrush
"wonderful products and great customer service"
William T.Verified
Customer service hasn't responded to multiple requests for a refund because the main part of their toothbrushes are plastic (not "Sustainable") and the raw bamboo heads will tear up your mouth.
Purchased item
Zen Toothbrush Bamboo Heads (3 units)
"Well, first of all, I've been trying to get a..."
Clara R.Verified
Tha product and the package very beautiful
Purchased item
Zen Bamboo Electric Toothbrush
"Its the best toothbrush that I Have.
How can..."
Sophie R.Verified
I like the toothbrush and the toothbrush head however, I never received my replacement toothbrush heads. I had ordered a set of three and it never arrived.
Purchased item
Bamboo Cotton Swabs
"I never received my product.
I have been usin..."
Antonio I.Verified
Everything good, shipping could be quicker.
Purchased item
Organic Eco Friendly Bamboo Toothbrush
"Nice, eco friendly, soft just about right for..."