I don't usually write this, hopefully it's helpful customer service feedback. I love the company-I just think that with it being around Christmas time it was sort of a black-hole of communication with regards to when I'd get the order. I think another email saying 'hey, it's on it's way, we're still packing - it's been a busy time, sorry for any delay'. I forgot I'd ordered it and then it was a surprise to finally get it. It's sort of put me off ordering again.Hope this comment helps.