Night Operators Store review | Loox

Night Operators store reviewsSee product reviews

David M.Verified

Poor customer service. Long delays with no communication. More than one person responds to emails. Long delays in trouble resolution. Helmet mount is plastic and poor quality.

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"Shipped very late, I had to threaten a disput..."

Matthew D.Verified

Love the product but did not like that it took so long to receive it.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Great product, shipping took a little longer..."

Travis T.Verified

Had no problems shopping. It was very easy checking out.

Purchased item

J-Arm & Rhino Mount Combo

"The J arm is really good. It’s a solid constr..."

Joel N.Verified

No issues and easy to order. Did have to do some off site research regarding lag issues and battery life.

Purchased item

G24 Style NVG Helmet Mount

"Overall impressed with the quality and lack o..."

Clay S.Verified

Hard to navigate website and prices

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Directions ( what little there is ) are to se..."

Oswaldo O.Verified

Never buying anything from here again. They took forever to ship my order. Did not communicate that they didn't have items in stock. I tried to cancel my order but they said that I was going to charged a restocking fee when they didn't even have prepared my order. Then they said that they wouldn't cancel it after I agree to pay the re stocking fee and sent me whatever items they had on stock.

Purchased item

G24 Style NVG Helmet Mount

"Cheap plastic material, it bends too much and..."

Devin H.Verified

Wuick

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Regular mounts for NVG’s on tactical helmets..."

Gareth D.Verified

Great guys good equipment will shop there again soon

Purchased item

G24 Style NVG Helmet Mount

"Has a bit of movement and is plastic and theb..."

Mark S.Verified

Everything was cool

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Good for the price"

Ariel N.Verified

Not bad took long to get

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Not to Bad , plastic mount didn’t like"

Edward H.Verified

Product description was misleading

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"The product itself is decent considering the..."

Raymond T.Verified

Order shipped relatively quickly, had no issues.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"excellent equipment for the price!"

Jacqui D.Verified

Website is misleading and description of products is poor.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Although it is advertised as heat and night v..."

Gary K.Verified

Ugh.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Misleading sales site. Unresponsive customer..."

Walter R.Verified

Customer service responses were fast but it took well over 6-weeks to get the product. Delivery, once it was initiated, was SLOW.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"I got two night vision tubes and I really exp..."

Troy L.Verified

Very unprofessional

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"Dealing with this company has been the worst..."

Jacob G.Verified

Came a month later with no updates

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"I ordered the thermal and night vision combo..."

Doyh R.Verified

1 mois pour avoir la VIPER sans presque aucune nouvelle c'est long

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Certains pièces ont trop de jeu , notamment l..."

Jack K.Verified

took forever and very little information

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"not near what they advertise!"

Tom L.Verified

Impossible to track order….

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"The bridge is extremely cheesy and cheep make..."

David H.Verified

Never received part of my order (extra battery). Other than that, the experience was great. Customer service was fairly responsive and the Heat/Viper combo is great for the price.

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"Never recieved this item. Tracking number is..."

Peter G.Verified

Came surprisingly quick to Canada.

Purchased item

Shipping Insurance

"Very nice quality piece of kit! Especially fo..."

Peter G.Verified

The NO team is great, easy buying experience with good turnaround and shipping.

Purchased item

Operator Care Warranty

"Excellent customer service. And the product i..."

Justin B.Verified

Delivered damaged

Purchased item

Shipping Insurance

"Came damaged"

Brian M.Verified

Not great on explaing what you actually and shippong was over a month.

Purchased item

G24 Style NVG Helmet Mount

"Its plastic and sloppy as hell. I ordered an..."

Norman S.Verified

Customer service is abysmal. Professional, polite, but extremely poor.

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"I never received that batter charger. I recei..."

Akira Y.Verified

Blatant false advertising and utterly cheap products with huge price. "You do not get what you pay for" when you shop with night operators look elsewhere.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Absolutely not worth the price. The bridge sn..."

Ted H.Verified

Only received half my order

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"I never received it 😩. No way to rate a produ..."

Susan B.Verified

You have REFUSED to provide me with my two orders. RETURN MY MONEY NOW!

Purchased item

NIGHTOPS Combat Pants

"You have REFUSED to provide me with my two or..."

Patrick K.Verified

Easy to by but came messed up

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Looks like a helicol was placed into the atta..."

Angelo B.Verified

Delivery took too long even though it was already in batches, and I even had to follow up,

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"Nothing special."

Adrien S.Verified

Nice communication thank you !

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Very Nice stuff !"

Chris T.Verified

The product took a long time to arrive, and I received an email saying that all of my items arrived. That was not the case. I only received a partial shipment of my order. I had to reach out via email to receive the rest of the items. I also did not like that there was no phone number to call about the mishap in shipping.

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"The items work. The way that the items are sh..."

Ben C.Verified

Took longer than expected to arrive. Dump pouch, extra batteries and unit packaged differently and arrived a week or more apart

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"These are very cool for walking around at nig..."

Thomas P.Verified

Products are cheaply made.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"The plastic mount broke the first time being..."

Elmer R.Verified

Better description needs to be provided as part of the online experience. Shipping is slow at best.

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"As a standalone, it might work. However the c..."

Jose R S.Verified

Incomplete ordee

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"I buy 2 night vision and charger they send wi..."

Vincent M.Verified

Horrible never received the item i ordered then thru email told there’s nothing they will do A month now still no response to item not recieved

Purchased item

[NEW] HEAT & VIPER 4.0 Thermal Night Vision Goggle Bridge Combo

"Paid for it then Never got it in the mail c..."

Kelly M.Verified

Shopping was good but waiting on customer service has been slow.

Purchased item

HEAT & VIPER 4.0 Extra Battery Kit

"I have to get it a 3 star. I gave it this cau..."

Adam C.Verified

Shipping takes a while but great experience package came out. Super nice.

Purchased item

The FUSION 3.0 Hunting Thermal & NVG

"It lasts a lot longer than it says with the b..."

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