Our experience from selection, delivery, and video tutorials has been exceptional. A rarity in the age of AI. They have the perfect balance between on-line and real person customer service making for a seamless and pleasurable shopping experience. They were prompt with any communication. In particular, in our case, our model went on sale just after we received our vacuum. True to their 90 Day Price Guarantee they processed a refund of the sale difference without any hesitation. Highly recommend.