Craig D.Verified
Quick delivery of our order
Purchased item
Cloud Pad Pro
"Good quality, nice and thick. Postage was qui..."
Rug Pad store reviewsSee product reviews
Rebah E.Verified
service was good delivery was pretty fast
Purchased item
Cloud Pad Pro
"underlay is awesome under my rug and to know..."
Murray M.Verified
Easy web site to place the order.
Purchased item
Cloud Pad Pro
"Good quality. It certainly made a huge differ..."
Richelle E.Verified
I have been waiting for a response from my complaint but haven't received any since. I have sent multiple emails and have attempted to contact your company but there were no attempts to contact me.
Purchased item
Cloud Pad Pro
"I have been waiting for a response from my co..."
Bradley G.Verified
Customer service and delivery was terrible. I received no email about the progress of the order from the time I paid for the products and had to email Rug Pad twice to inquire what was happening. I received no acknowledgment of the emails and at one point thought I had been scammed by a bogus website.
When the order did arrive it was split in two deliveries . It was by pure luck that one of the rugs was directed by my local post office and into a post locker . I wasn't able to retrieve the package as I was provided no details due as after investigation at the post office it was identified that an incorrect phone number being assigned to the order by Rug Pad. After showing my ID the post office handed over the order. Rug Pad really needs to lift its game in correspondence with customers and better processing and delivery. Having a phone number to contact if required would really help.My comments are in the previous feedback - terrible communication and processing/delivery
Purchased item
Anchor Flex
"After eventually receiving the mats, the prod..."
Lyndal H.Verified
fast & efficient
Purchased item
Anchor Flex
"Good Description & very good look & quality"
Catherine L.Verified
It was fairly easy, all fine
Purchased item
Grip Guard White
"It seems good and I’m using it, but really ne..."
Vicky B.Verified
Potential scam business. Avoid.
Purchased item
Cloud Pad Pro
"Poor quality item. Rug was not square. It loo..."
Dr P.Verified
All easy
Purchased item
Cloud Pad Pro
"Great to stabilise a rug when you have dogs i..."
Rohan R.Verified
I ordered the 80x300cm rug pad but received the 80x230cm rug pad. I’ve emailed about this with no response.
Purchased item
Cloud Pad Pro
"I ordered the 80x300cm rug pad but we receive..."
Adrianna S.Verified
Shopping was easy as it was what I needed for a vinyl wood floor. The description is exactly what I needed because it was entirely felt without any rubber which is not ideal for a vinyl floor.
Purchased item
Cloud Pad Pro
"The rug pad delivery was great but I have not..."
Joanne P.Verified
Very good customer service and website easy to navigate.
Purchased item
Anchor Flex
"The Rug Pad has worked perfectly for our larg..."
Charmaine M.Verified
Will be ordering again..
Purchased item
Cloud Pad Pro
"Very happy with this rug pad and does an exce..."
Marnie B.Verified
Prompt and professional service
Purchased item
Anchor Flex
"Exactly what I needed to stop my rug bunching..."
Jane D.Verified
Great product great service
Purchased item
Cloud Pad Pro
"Great product really adds a cushioned feeling..."
Fiona C.Verified
I am really worn out by the constant demands for reviews from retailers - not just you.
Purchased item
Grip Guard White
"The product is as advertised: it is easy you..."
Michelle M.Verified
Easy to use and quick delivery
Purchased item
Cloud Pad Pro
"Love it. Great quality and works well."
Catherine L.Verified
The product arrived quickly and in perfect condition.
Purchased item
Grip Guard White
"I love these Grip Guards. I bought 2; one was..."
Rug Pad store reviewsVisit store