There was a problem at first because the portable blender did not arrive.
When I queried this I was told that you had checked with the packing team and the blender had been in the same box as the accessories.
No apology which inferred I had been wrong . I emailed again as this was not good .customer service and was promised a replacement which has now arrived.
Had I had a more sympathetic initial response, it would have been 5 stars.