Your 'Service' call center sending requests to a cue with tech support is cumbersome, with the call-back of 24hr delay. I went on-line, and was pleased to find the BedTech vendor site, from which I bought this part. It was quick & easy to navigate right to the simple graphic/description. Price was quite reasonable -- I willingly pay the premium for original product, not after-market, parts for a high-quality product like this bed. (See previous page comment for part fault details.) Thank you.