Customer service is the worst.
My package was not sent. When I inquired after more than a week, the package was supposedly lost. I cancelled the order, which was not confirmed by Neakasa, but I was offered an additional discount. After cancelling the order again and asking for my money back, I finally received a confirmation with the promise, that I would receive my money in 10 days at the latest. It’s now been 16 days, and ther is no sign of my money. I can‘t recommend this company to anyone!