Found My Animal store reviewsSee product reviews

Horrible customer service when you need to return one of your items.

Slow customer service. Returns fee.

This was my first experience with shopping at the website.

Exchange and return policy very difficult and sizing is not accurate

Never received order. No response from customer service.

See my previous comment.

I have almost certainly never dealt with a company as poorly managed as Found My Animal. I ordered the Found My Animal Pet Tote in Aqua on October 12th, with an estimated delivery date of October 18th. When the tote didn't arrive, I reached out via Shop message and email, only to be met with silence. After multiple attempts to get a response, I was finally informed on October 22nd that the Aqua Tote was out of stock. How is it possible to sell an item that isn't available? Instead of informing me immediately, they waited until I contacted them three times. They suggested I choose another item from their limited stock, so I selected the Navy tote. Adding insult to injury, the Navy tote was also unavailable, and I was asked yet again to pick a different item. The lack of communication and disregard for customer satisfaction is beyond unacceptable. It took until November 25th for my order to be delivered—a month and a half late! And it wasn't even what I ordered. It was some denim garbage that ended up being much smaller than the dimensions suggested, making it completely unusable. Normally, I would try to return it for a refund, but I assume this company wouldn't be able to process a routine business request like that. So, I'm just going to consider this one of the worst donations I've made this year. Due to this horrendous experience, I will never purchase from Found My Animal again. I urge others to think twice before ordering from a company that clearly doesn't prioritize its customers.

Reliability as far as product description needs work as well as providing the correct product purchased

Great products!

The products ordered from here do not arrive and they do not provide any support. I think it's best not to buy from here. There are similar reviews, so I believe they are not honest

Top dog!

Thanks

You keep charhing my card

This is by far the worst company I have ever dealt with. My package has been lost in transit for two weeks, and all they are doing is telling me my package is “in transit”. No timeline, just stalling so they don’t have to take action on my order. It’s been beyond frustrating. Avoid. Terrible customer service

Wait 2 month, no CS online.

I haven'r received the order and have had no response when contacting customer service. I have purchased from this company before with no issues. What's going on with your service team???

It says it will be shipped in about 4 days after the order was placed, but two weeks later, I still haven't heard from you about the shipment, so I haven't heard from you yet. It's a very disturbing deal.

It’s a scam. They never shipped my products or respond to emails

Xxx

thank you for having good quality products

took long to arrive otherwise 5 stars

The return process was not streamlined and expensive.

Great selection and quick shipping.

never sent my order

I received two incorrect items. I was really looking forward to my order, so I contacted you asking for the correct items to be sent, but received no response. I was even blocked on Instagram. This lack of service is unacceptable. 商品が2点も間違って届きました。 とても楽しみにしていたので私がオーダーしたものを送ってほしいと連絡しても返信はありません。Instagramもブロックされました。 なんの対応もないこのお店は最低です。

I understand it’s handmade ,but pretty disappointing that size are different

Order is always delayed and takes weeks to receive.

Have not received an almost 2 week old order and another order. I have not heard from customer service when my items will ship. Very disappointing.

Shipping process was terrible. No updates until I prodded and even then I wasn’t a clear update.

After months of way too many emails… still waiting for product. Every time consuming. And annoying.. they make such nice things. It’s too bad that they can’t improve on shipping and delivery and communication..

Easy! Fast shipping!

Received quickly and well packaged.

Poor customer service

Thank you

Easy shopping experience