The welcome email states, "When I was a smoker" that made me confused about the product I had just purchased?
Which doesn't show this information at all on the website or even
In the advertising as it doesn't state for smokers. But does target more anxiety and insomniac issues.
Messaging needs to be clearer.
Like all Australian eCommerce sites they don't invest in CRM Software to manage bookings well you get your one email and then you have to hope for the best.