It wasn't the nappies that were terrible, it's that I placed an order on 29 March, and I recieved an email on 9 April saying that one of the products I bought were out of stock and I didn't manage to reply as I am a solo mum with appointments most days, so I recieved a refund for that on 16 April, but at the same time got a refund for something else I purchased and didn't get advised it was out of stock, then I got a further refund on the 28th of April for the third and final thing I purchased.