While I understand it may not be the shop's fault, I ordered the mugs two months before Christmas as a gift for my boyfriend, knowing they were on backorder. As Christmas approached and I hadn't received any updates or information about the shipping, I reached out to the company. They informed me that the shipment they received was not up to standard and had to be returned and that I would need to wait longer. I did finally receive the mugs toward the end of January.