no problems with this order. I’m having problems with another order from Luna happy Luna. I’m having a hard time trying to get it straightened out. I paid for a slanted scratcher and a refill. I have heard nothing about the refill, except that somebody took the money that I had paid the scratcher with. I paid by debit card and when I looked at it today, it said -$20 and I believe $.56 so that was the amount for the scratchers but nobody man who did it so I’m a little upset with that. I still want the scratcher. I guess I’ll have to re-order it. I text somebody and said he said I was not using the right email. The only email I have is the one that you sent to me with your questions or notes. Have a wonderful day, my cats love your products and I’m happy with them also