Absolutely unacceptable service from Based Hair Products. I paid for a full order and only received half of the items. When I contacted them, they refused to take responsibility and claimed the issue was not on their side, even though the products were clearly missing.
I am still without the rest of the items I fully paid for, and no refund, replacement, or proper solution has been provided. This is poor customer service and feels like being ignored after they already took my money.