I had some problems with my order. The details don't matter here. The key thing is that, while we would like things to go smoothly, problems occur in every business. How that business handles those problems is crucial.
In this case, Nick has been very responsive, working quickly to address my concerns. He has listened and taken my suggestions to heart. I will not hesitate to do business with Mychondria in the future because of this. I have more trust in a business that handles problems well than one that never encounters them at all.