Gresa M.Verified
Focus on customer service.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"This is the worst customer service I have eve..."
illume store reviewsSee product reviews
Daniel V.Verified
Horrible I want a refund didn’t get shit
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Did not receive over.
Customer service is as..."
Andy K.Verified
Go get one!!!
Purchased item
2 Kits Illume Holiday Bundle
"Absolutely love our new brushes. We’ve been t..."
Ahmed M.Verified
Loved it
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I like it and it works better the regular too..."
Janelle H.Verified
Easy delivery & shipping!
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I love how you use it! I love how it works an..."
T M.Verified
:(
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Device doesn’t turn on :("
Brian O.Verified
Toothpaste has fluoride , not everyone wants fluoride in their body.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"It's difficult to keep the brush stable on th..."
Christine M.Verified
The email listed on the company website will not accept emails. The chat messenger on their site they dod not tespond until my 4th message to them.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Not only was the tooth brush head very large..."
Latrisse H.Verified
Great concept poor execution. The battery only lasts for one use. My other electric toothbrush last a week or two with full strength.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"The battery life doesn't last. I asked for my..."
Tell M.Verified
Never received any package
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I never received my package"
Adreanna E.Verified
Your customer service is non-existent
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Actually having customer service would be a g..."
Reko S.Verified
Awful customer service. Fix your email.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I have been requesting a refund for my unopen..."
Craig S.Verified
the packaging and delivery was good
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"The toothbrush is uncomfortable to use sadly...."
Ashley P.Verified
This company is cannot be trusted. Their shipping is suspicious and unreliable.
Purchased item
1 Kit illume - 3 in 1 360 Toothbrush + Free purple toothpaste
"I paid for expedited shipping but not only di..."
Ivan B.Verified
Thank you for your invention!!
Purchased item
1 Kit illume - 3 in 1 360 Toothbrush + Free purple toothpaste
"Amazing absolutely amazing!!!!"
Jalisa H.Verified
Great experience
Purchased item
2 Kits Illume Holiday Bundle
"We love our new toothbrushes definitely worth..."
Jean-david J.Verified
No real update on my order took almost 1 month
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Long delay to receive my order but the toothb..."
Jermaine J.Verified
Hmmm, does t work after first use
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I’d like a refund or a replacement. I’d like..."
Christina B.Verified
Awesome!
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"I absolutely love my new illume toothbrush it..."
Wil C.Verified
hated this experience, worst company ive purchased from that ive had to deal with ever
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"THEY DO NOT ALLOW REFUNDS. THEY ARE LYING TO..."
Annika C.Verified
Good customer services
Purchased item
4 Kits Illume Holiday Bundle
"Great quality"
Kyron B.Verified
No
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Can you boil the mouth piece"
Maisha D.Verified
Nope.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"Easy to use once u yield to the new sensation..."
Ruth S.Verified
Customer service has been nice about the delay and arrival still was not bad. The actual product is just alright. I like the rubber bristles but other than that, it’s missing power and it’s not quiet so it could be a little better.
Purchased item
1 Kit illume Toothbrush Holiday Bundle Deal
"To be honest, it’s not my favorite thing. I t..."
John O.Verified
I would like you to replace the toothbrush with one that works
Purchased item
illume Purple Color Correcting Toothpaste
"The toothbrush did not work at all. Please re..."
Ryan J.Verified
Amazing
Purchased item
illume - 3 in 1 360 Bi-Directional toothbrush + Free purple toothpaste
"Beautiful product"
Vanessa P.Verified
bad customer service
Purchased item
illume - 3 in 1 360 Bi-Directional toothbrush + Free purple toothpaste
"i have been trying to get a hold of someone t..."
Monique H.Verified
Poorly made
Purchased item
illume - 3 in 1 360 Bi-Directional toothbrush + Free purple toothpaste
"I didn't like the product. Feels like a wast..."
Kiara C.Verified
No shipping movement but arrived quickly
Purchased item
illume - 3 in 1 360 Bi-Directional toothbrush + Free purple toothpaste
"I just don’t think it’s cleaning my teeth ver..."
Elizabeth J.Verified
The products were never shipped. It's been over 15 days. The only thing that has happened is the label was created.
Purchased item
illume - 3 in 1 Oral Care Kit
"I ordered the product on December 11. I still..."
Jakub W.Verified
the service and shipment is bad
Purchased item
illume - 3 in 1 Oral Care Kit
"i paid 15$ for preium shipping (3-4) days. i..."
Amaris L.Verified
Haven’t received the order, didn’t know it was coming from China, paid $19 in shipping, and it’s a week past the promise date.
Purchased item
illume - 3 in 1 Oral Care Kit
"I haven’t received it and it’s a week past th..."
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