illume Store review | Loox

illume store reviewsSee product reviews

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Raul P.Verified
It took nearly four weeks for my order to arrive, and I did not receive any tracking updates during this time. While I understand that items can go on backorder and shipping delays occur, I would have appreciated a notification or status update regarding the delay.
Illumé Discounted Kit Black
Purchased item
Illumé Discounted Kit Black
"When I’m using the toothbrush I thought the..."
Jennifer N.Verified
Emails bounce back as undeliverable. Cannot contact customer service. Never received product.
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"Horrible customer service. Don't respond to e..."
Philip N.Verified
As described in my review, it didn't work well when it was operating, then it stopped operating, then the company wants me to take videos of it not working. I can't see the point of wasting my time sending a video of it. Send me a return label and I will ship it back and you can take a video of it not working.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"First off, it stopped working after a week. I..."
Monique R.Verified
Shipping took a long time.
3-in-1 Illumé Oral Kit - His & Her's Bundle
Purchased item
3-in-1 Illumé Oral Kit - His & Her's Bundle
"Not sure if I’m using it wrong but I don’t fe..."
Kelsey M.Verified
Took a while to get to me. Not happy with the refund policy. Was disappointed in the toothbrush itself.
Illume Toothbrush x2 Kits Black
Purchased item
Illume Toothbrush x2 Kits Black
"I didn't like how the toothbrush kept slippin..."
Scott T.Verified
Once you buy it you are stuck with it. They do not take returns.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"Not very functional. My teeth don't feel as c..."
Jeffrey B.Verified
Excited to see the results!
12 Pack Replacement Heads
Purchased item
12 Pack Replacement Heads
"So far so good! Love the silicone brush"
Sean B.Verified
Received the wrong color.
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"Ordered black and recieved white. I is not..."
Lee G.Verified
Same as I said before… full of lies
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"Junk and full of lies. The head is to big and..."
Joe S.Verified
Shipped quick and ready to use out the box
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"Best tooth brush I’ve used!"
Michelle W.Verified
The delivery was fast and the product is great.
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"I received my product, and started using it...."
Lane S.Verified
This tooth brush is a major waste of money. My teeth dont feel even remotely clean after using it.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"This thing sucks ASS and I regret buying it"
Joshua M.Verified
Very poor customer service. The device is terrible. Does not clean your teeth properly. The company is a scamming gimmick.
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"Give people their money back when they reques..."
Kaseem P.Verified
Ordered and delivered to me with no issues
3-in-1 Illumé Toothbrush Oral Kit
Purchased item
3-in-1 Illumé Toothbrush Oral Kit
"It’s really good for the outside part of the..."
Edward P.Verified
No power behind what you advertise I’m not happy
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"Make it more stronger"
Abi A.Verified
Didn’t get a confirmation email so I spent weeks worried about never receiving my product! It did turn up but I was nervous
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"Not really worth the hype or the money! Anoth..."
Everell J.Verified
No comment
Illume Toothbrush x3 Kits Black
Purchased item
Illume Toothbrush x3 Kits Black
"The brush was very slow, did not feel like it..."
Romni F.Verified
Easy process in purchasing
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"I am a few days in, this definitely takes som..."
Karly C.Verified
It took too long to receive
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"Clean my teeth very well to the point that my..."
Thomas G.Verified
Customer service is responsive but offer no solutions.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"I love how it cleans my teeth... I hate that..."
Lashaundra L.Verified
Easy to order. Love the option to get it in black!!
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"I like the idea of the toothbrush but the hea..."
Kira P.Verified
It came in a timely manner once ordered and they communicated well about delivery.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"I dont really see the floss effect but my tee..."
Sylvia P.Verified
No refunds for a toothbrush we have no way of physically seeing before purchasing. What a scam.
3-in-1 Illumé Toothbrush Oral Kit
Purchased item
3-in-1 Illumé Toothbrush Oral Kit
"How does it claim to floss when the bristles..."
Phillip J.Verified
Shipping was a little delayed. Easy Shopping experience. The product didn't meet my expectations.
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"The bristles are too soft. The C- shaped br..."
Cory M.Verified
Took forever to arrive and the product is sub par
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"The motor isn’t strong enough to power the br..."
Kim P.Verified
Very disappointed
3-in-1 Illumé Toothbrush Oral Kit
Purchased item
3-in-1 Illumé Toothbrush Oral Kit
"Needs more brushing power."
Stephano W.Verified
Terrible don’t buy from them
Essential Whitening Bundle
Purchased item
Essential Whitening Bundle
"Almost 2 months still have not received my or..."
Patricia C.Verified
Shipped and packaged well
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"The toothbrush runs good, bristles are very s..."
Virginia D.Verified
Fancy packaging for inferior product.
Illumé Discounted Kit White
Purchased item
Illumé Discounted Kit White
"The toothbrush is not effective. I can’t tell..."
Jo C.Verified
It was fast shipping..
3-in-1 Illumé Oral Kit - His & Her's Bundle
Purchased item
3-in-1 Illumé Oral Kit - His & Her's Bundle
"The plastic bristles are very soft and don’t..."
Daniel S.Verified
Crap products and a complete waste of money.
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"Terrible job cleaning your teeth, weak motor..."
Matthew C.Verified
Took almost 2 months to get it just to be disappointed.
3-in-1 Illumé Toothbrush Oral Kit
Purchased item
3-in-1 Illumé Toothbrush Oral Kit
"The power in the toothbrush is horrible, not..."
Wyatt M.Verified
.
Illumé Toothbrush Kit Black
Purchased item
Illumé Toothbrush Kit Black
"Doesn’t work nearly as well as advertised. Us..."
Marshall J.Verified
Tooth brush came 1.5 months after submitting the order.
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"The toothbrush has an awkward and unnatural f..."
Lydia U.Verified
Love it!!
Illumé Discounted Kit White
Purchased item
Illumé Discounted Kit White
"I love my new toothbrush. It can rotate in bo..."
Kishona H.Verified
I Got my item 6 weeks later only after reaching out to customer service, just for them to say the order was out of stock. If that was the case why was I allowed to order it and why was I still charged and why was I only notified only after inquiring about my order.
3-in-1 Illumé Toothbrush Oral Kit Black
Purchased item
3-in-1 Illumé Toothbrush Oral Kit Black
"My charger is broken and the brush barely mov..."
Ed W.Verified
It's ok I guess
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"The brushes didn't feel effective"
Alexandra M.Verified
Awful broken product
3-in-1 Illumé Toothbrush Oral Kit
Purchased item
3-in-1 Illumé Toothbrush Oral Kit
"Broken Product that doesn’t work - the toothb..."
Mark T.Verified
Not impressed
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"Definitely was not impressed with the quality"
Beth R.Verified
Fast and friendly service, order arrived quickly and well packaged
Illumé Toothbrush Kit White
Purchased item
Illumé Toothbrush Kit White
"The package as a whole is very clean looking..."
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