What I can share is that your product really sucks.
I bought three sets of frying pans at once, and when I opened them, all three had scratches of various sizes.
When I contacted your customer service to request a return, I was told that since the scratches don’t affect usage, I was only offered a discount for my next purchase.
I replied that your standards are shockingly low—if “as long as there are scratches that don’t affect usage” is considered acceptable for shipping, is that really your q