Dan C.Verified
Bad customer service. Didn't ship in time. Asked to cancel 3 times in writing. No response. Arrived a month later. Poor quality
Purchased item
π FREE Mystery GIFT
"How can I return? Sent 3 requests to cancel o..."
Detective Mystery Masters store reviewsSee product reviews
Curt T.Verified
I never received my order. I would like a full refund
Purchased item
Secret Offer: Manor Escape - Complete Collection (Printable)
"I never received my order. I would like a ref..."
Matthew F.Verified
YOU ALL SUCK, WORST SHIPPING EVER, CAN'T RESPOND TO EMAILS
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"WORST CUSTOMER SERVICE IN THE HISTORY OF THE..."
Rich V.Verified
Horrible
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Horrible customer service. I ordered in early..."
George O.Verified
Be able to ship product when orders are submitted.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Ordered it for a Christmas present. Couldn't..."
Keith R.Verified
You sent me nothing. Scam!
Purchased item
Manor Escape - Complete Collection (Printable)
"I donβt know maybe send me the email printabl..."
Shayla P.Verified
No communication response from comlany
Purchased item
Manor Escape - Complete Collection (Printable)
"Order never arrived and communication with th..."
Teena H.Verified
No problems!
Purchased item
5βGame Detective Bundle
"It was a gift, and the recipient said they lo..."
Richard M.Verified
The package arrived when promised
Purchased item
Secret Offer: Manor Escape - Complete Collection (Printable)
"Ordered this for Christmas Presents. I bought..."
Carole C.Verified
Ordered several weeks before Christmas but it didn't arrive until Jan 15th. We have not had an opportunity to play them yet. Would have like to play them with the family when we were all together
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Did not like that the mystery gift was only 1..."
Keith S.Verified
Very easy direction to follow.
Purchased item
Virginia 1982: The Vanishing Act
"It brought the family together. It was great..."
Terrell D.Verified
My daughter took it back to school with her. She is excited to get into it with her friends. We shall see.
Purchased item
π FREE Mystery GIFT
"I never received it."
Nicholas C.Verified
Yes, dealing with your company has been a huge disappointment and I will not recommend you. I canβt speak to the quality of the product because I did not open the partial order I did receive. Your customer service has to be the worst on the planet.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"This entire experience with you has been ridi..."
Julie O.Verified
I never received my order and I never got a response when I inquired about it.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Never received mystery gift or bundle."
Henry W.Verified
Fun
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Thank you. It's fun. Enjoy it"
Angie E.Verified
Customer service was little to none.
Purchased item
Shipping protection
"When you say you have guaranteed shipping you..."
Scott B.Verified
It did take over 3 weeks to arrive.
Purchased item
Mystery Gift Wrap
"Loved the gift wrap"
Cathy P.Verified
No
Purchased item
Mystery Gift Wrap
"Given as a gift and the recipients loved it"
Jeannette S.Verified
No response to messages. Very slow shipping.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Ship on time. Respond to messages."
Emily H.Verified
π
Purchased item
Mystery Gift Wrap
"So much fun! Gave it to my mum for Christmas..."
Lindsey C.Verified
Never received my order!
Purchased item
Manor Escape - Complete Collection (Printable)
"I never received my order! I emailed twice as..."
Leonard F.Verified
I want to return the item, I have not opened the package and have tried for weeks before the item was even shipped.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"No communication or even acknowledgement when..."
Staci M.Verified
This company is a total scam. Took my $150cad as soon as I ordered, but never shipped the item. Multiple attempts to contact via email and no response. Instagram response was an auto-reply saying to email for an actual response. Company is just stealing money.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"The free one you added on was sent to my emai..."
Christopher B.Verified
Good game but terrible customer service. I had to email them 3 times to get them to ship my order and it came a month late. I also only received 3 of the 5 games I ordered. I emailed them about that too and never received a response. Buy second hand if you can because the mystery is fun to solve but dealing with these people is a nightmare.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"The game was fun but this is the worst custom..."
Ron M.Verified
Said it already, order came late and I never got any response to the numerous emails I sent inquiring about my order.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"I put in my order on December 3rd. I needed..."
Joseph L.Verified
horrible customer service, did not respond to severam email. they created a fake dhs mailing label that was never used.
Purchased item
Shipping protection
"it did not arrive on time. It arrive about. a..."
Nathan P.Verified
The worst company Iβve worked with
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Youβre operating a fraudulent business. Repor..."
Jasen S.Verified
Zero customer service. Complete scam
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Horrible experience. Item was never delivered..."
Jennifer S.Verified
Great!
Purchased item
Icy Grave of Pinecrest Peak
"This was fun! I did it with my 15 year old so..."
Karen R.Verified
See my prior comments. Terrible customer service, terrible company, and I will not pay for this product. If you want it back, send a return label. Although you probably won't respond to this either, just like you responded to none of my email inquiries wondering where my order was WELL BEFORE THE HOLIDAYS!!!
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"I ordered this well before Christmas as we pl..."
Holly B.Verified
Terrible customer service
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"No customer support. Emailed multiple times...."
Tyler B.Verified
Overall, was a poor experience. Would be great to receive all materials so that I'm able to enjoy the product in its entirety and not be so let down that they didn't hold true to their promise and overcharged me.
Purchased item
Escape Room Trilogy
"You didn't send all the materials to me and I..."
Dharmit C.Verified
N
Purchased item
5βGame Detective Bundle
"No"
Tyler G.Verified
Scam. Order never shipped.
Purchased item
π FREE Mystery GIFT
"Actually ship the items.."
Bill G.Verified
Horrible customer service. Sent various email requesting order status update prior to Christmas. Received no reply. Requested cancellation, no reply. Order finally delivered days after Christmas. Horrible experience, would not recommend nor order from again
Purchased item
Shipping protection
"Order was placed almost two weeks before Chri..."
Leisha K.Verified
Very bent. I felt the material was cheap. Very unimpressed for the price I paid.
Purchased item
Curse of the Maya (2βPlayer Co-op)
"The packaging was bent and cards were everywh..."
Chris D.Verified
I would like the complete order shipped and a response to this inquiry
Purchased item
5βGame Detective Bundle
"I did not receive my full order. Order #4134..."
Alexander R.Verified
No
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"I paid for express shipping (per the website..."
Chad S.Verified
Never received packages and reached out multiple times.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"Never received and tried to reach out multipl..."
Matt S.Verified
Absolutely the worst experience of any holiday shopping experience.
Purchased item
π FREE Mystery GIFT with Your Order! π΅οΈββοΈ
"You guys are miserable to deal with. Never a..."
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