Very competitive prices with extremely fast delivery (at a premium price), so happy to pay the extra. Customer service prior to placing the order was brilliant too. However, T&Cs state that any broken tiles need to be checked upon delivery, but the courier does NOT wait around. We did notice 1 cracked tile which we immediately notified StoneSaver. If there are less than 10% of tiles broken, no refund or replacements are offered - quite disappointed by this.