I tried to return and get a refund for poor quality necklace. Instead of accepting my request I was offered 20% off. When I stated agin I wasn’t happy and was reluctant to pay much for it I was offered 50% off. I’m sure I tried again and was offered about another £5 off. I got fed up and agreed but then discovered faulty clasp. When I said I definitely wanted to return the item, I was told my refund had been sent and the matter was closed. You are selling junk