Your product looked appealing online, so I decided to purchase it to see if it would work for me. Unfortunately, when I tried it on, the inseam ripped immediately. I had ordered my usual size, which typically fits well, so this issue was unexpected.
I contacted your returns team to request a refund, but they suggested I keep the product for half the price. I declined since the product was defective and began the return process on 12/10. According to tracking, the package was delivered to the