I am writing to express our dissatisfaction with your customer service. We reached out multiple times back in October regarding the order status because we've been waiting for the update for a long time after placing the order. There was no update whatsoever, plus ZERO response/communication from your end after my two emails and many attempts of calling.
The customer service provided is disappointing and extremely unacceptable.
For a company that does not value its customers, we deserve a refund and will return the unopened order.