Andrew M.Verified
Please reference what I wrote already
Purchased item
Dainty Family Birthstone Bracelet
"Overall, terrible consumer experience. I ordered a bracelet for my wife’s f..."
Zumra Jewels store reviewsSee product reviews
Daniel D.Verified
Easy! Plenty of beautiful choices.
Purchased item
Sideways Cross Birthstone Necklace
"She loves it! I made the right choice. You guys knocked it out of the park."
Kathy J.Verified
Easy, no complications or complaints. And did not wait long for it to arrive. Absolutely 5 star.
Purchased item
Personalized Initial Necklace
"Exactly how I pictured it would look on me 😍definitely met my expectations...."
Helen M.Verified
Very helpful.
Purchased item
Personalized Pet Face Bracelet
"The bracelet was a gift for my daughter in law. She loves it and has been w..."
Melissa M.Verified
Scam website. Overpriced junk
Purchased item
Custom Birthstone Bracelet
"The cheapest looking bracelet that was damaged when delivered. I spoke with..."
Danielle P.Verified
There is no customer service number to reach out to when a package is lost. I did not receive a time frame on a replacement being sent and they refused to issue a refund. Complete scam.
Purchased item
Dainty Name Necklace
"I ordered this package over a month ago; it was then lost by UPS and the de..."
Nicola T.Verified
Absolutely fantastic customer service!!!
Purchased item
Personalized Sideways Name Necklace with Birthstone
"The 2 necklaces I bought are beautiful. My daughter's love them. Absolutely..."
Ashley F.Verified
Great customer service!! Package was initially lost by UPS and Sally at Zumra made sure to get me a replacement necklace. She was kind, responsive, and extremely helpful!
Purchased item
Custom Engraved Paw Print Necklace
"Purchased necklace for a friend. Package was lost in the mail - obviously n..."
Nikola T.Verified
They were so friendly, and patient with me can’t recommend this brand enough!
Purchased item
Custom Pet Face Necklace
"This brand was so accommodating, friendly and supportive. I can not recomme..."
Ta W.Verified
Shopping was just fine
Purchased item
Custom Number Necklace
"Well this was a replacement necklace as the first one literally just split..."
Lori T.Verified
Very impressed and satisfied with the results!
Purchased item
Custom Birth Flower Necklace
"Perfect gift for a friend!"
Kole R.Verified
Super helpful and friendly. Extremely customer oriented, reached out to me personally when I messed up my order and offered to fix it.
Purchased item
Custom Birth Flower Bracelet
"Product is amazing! Would definitely recommend to family and friends."
Elsa B.Verified
Easy peasy lemon squeezy
Purchased item
Personalized Birthstone Necklace for Mom
"My mom loved her necklace for mother's day with her + kids birthstones on i..."
Amanda C.Verified
easy to customize and make it your own
Purchased item
Sideways Cross Birthstone Necklace
"Absolutely love my necklace, beautiful gift for Mother’s Day and will be pu..."
Adina F.Verified
Their representative was professional and resolved an issue I had with knowledge and efficiency. It was a pleasant interaction.
Purchased item
Personalized Name Necklace
"This name plate is very good quality and it's certainly worth the price. Th..."
Amy G.Verified
The customer service was very good when there was a shipping issue. I was just disappointed in the durability of the product
Purchased item
Personalized Pet Face Bracelet
"The bracelet was beautiful and my daughter loved it for her birthday gift,..."
Bailey S.Verified
Easy and decently quick! Especially with shipping to the US
Purchased item
Old English Nameplate Necklace
"Turned out beautifully! Just what I wanted"
Eugene B.Verified
Wife loved it. However it was still too long around her wrist. I should have ordered the shortest like I initially selected. Still very nice.
Purchased item
Personalized Birth Flower Bracelet
"Loved it. However, it was too long. I should have ordered the shortest chai..."
Renee F.Verified
Necklace was just as described and received in a timely manner.
Purchased item
Angel Wing Memorial Necklace
"Beautiful way to honor my niece. My sister loved it."
Jane M.Verified
Everything was fine
Purchased item
Gift Bag
"Name plate is beautiful but I wish it was a little bigger"
Ashley G.Verified
What a great company. USPS delivered my package to the wrong place and I had to contact customer service. They were amazing at contacting the courier and keeping me updated along the way. Even though I did not receive my package for another week it was outside their control and I believe they handled it really well. The necklace is beautiful and exactly as advertised. Don’t question it. Buy from this company. Great craftsmanship and great customer service.
Purchased item
Custom Birth Flower Necklace
"I have not received my package. I’m hoping the problem will be resolved soo..."
Jonathan R.Verified
Great customer service
Purchased item
Family Birthstone Bracelet
"Zumra was able to help customize a bracelet for my wife and their customer..."
Patricia P.Verified
the order process was easy.
Purchased item
Custom Birth Flower Necklace
"I ordered a necklace with all of my family birth flowers, and some members..."
Gabrielle R.Verified
It was good!
Purchased item
Angel Wing Birthstone Necklace
"It was good! Thanks"
Chelsea P.Verified
Quick shipping and easy shopping experience.
Purchased item
Personalized Family Birthstone Necklace
"It’s gorgeous and dainty with a high quality chain."
Cama E.Verified
The website is easy to order from.
Purchased item
Personalized First Time Mom Necklace
"Very pretty piece! My daughter in law loved it. Very easy to order and sh..."
Dave H.Verified
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Purchased item
Mens Engraved Necklace
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Candice C.Verified
Easy
Purchased item
Personalized Name Necklace
"The chain attached to the nameplate is larger and heavier which makes it fl..."
Dawn B.Verified
I asked about the discolored stones and the length of the chain. The answer being essentially “It is what it is.” Customer service could have been better.
Purchased item
Family Birthstone Necklace
"It’s ok. The citrine looks more pink and the garnet has an orange tone. I p..."
Jenifer B.Verified
Very good
Purchased item
Personalized Initial Necklace
"My daughter cried she loved it so much thank you for helping me make her bi..."
Leah B.Verified
Shipping issues. But customer service was quick.
Purchased item
Angel Wing Bracelet with Birthstone
"Nice bracelet. Had troubles with shipping and ordering. I had to reach out..."
Debbie C.Verified
Quick, easy, photos of items true to life
Purchased item
Chinese Name Necklace
"Beautiful, my daughter will love it for her 21st birthday present"
Shane M.Verified
Easy peasey
Purchased item
Custom Initial Birthstone Bracelet
"My wife loves the gift.
It is high quality and exactly what she wanted.
Onl..."
Barbara W.Verified
Never received bracelet. After a month, submitted a chat for help. Sent tracking #. Another month later, still no resolution and no bracelet.
Purchased item
Personalized Birth Flower Bracelet
"Never received bracelet & never got resolution from chat attempt 3/18/26!!..."
Robert B.Verified
Easy to order and item shipped quickly. Unfortunately item depicked in the pictures was not accurate with respect to size.
Purchased item
Cross Pendant Necklace
"Smaller then I anticipated"
Laura C.Verified
I was specifically looking for a necklace that included a side cross that I found on your site.
Purchased item
Sideways Cross Birthstone Necklace
"I love that the necklace includes a cross and my birthstone. Thank you ."
D S.Verified
Shipping took longer than expected, but still a great piece of jewelry.
Purchased item
Mama Name Necklace
"It was a gift for my daughter-in-law. She loves it!"
Rebecca H.Verified
Really helpful when I had trouble with the parcel on royal mails end, went above and beyond to assist me!
Purchased item
Custom Birthstone Bracelet
"Absolutely beautiful bracelet, bought for Mother’s Day, it’s been worn ever..."
Roxana T.Verified
Wonderfull
Purchased item
Sideways Cross Birthstone Necklace
"Simple and very beautiful ! I love it !"
Jackson H.Verified
Took over a month to be delivered. EXTREMELY disappointed with the level of urgency the situation was handled.
Purchased item
Multiple Name Necklace
"Took over a month to be delivered. Did not have the necklace for baby’s del..."
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