When I called the phone number for Solar Pool Supply, I got an actual person on the line right away. He was very helpful & answered all of my questions. I had never ordered a pool cover on my own. I had only depended on my Pool Service person to bring me whatever they had & install it. The representative helped me navigate the products & determine what would best suit my needs. He helped me with measuring & ordering info. Consequently, I felt confident in placing my order, & I’m glad I did.