I tried to stop the order as I hadn’t heard from you about the “progress” the order was making when I checked the SHOP app; it read “label made” for a week. As soon as I emailed you asking to cancel the order, you replied “unable to cancel, as item already shipped”. It arrived later that week & when I opened the package and saw how narrow the opening was at the top of the slippers, I knew they needed to be returned.