Ordering process was simple, products top-tier, and customer service was responsive. The only opportunity for improvement from my point of view is clearly indicating on the check out page that expediting SHIPPING offered by the courier differs from expedited PROCESSING. Despite biting the bullet and agreeing to pay for 2-day shipping to have it to my cousin (recipient of this bracelet) in time for her birthday, it did not ship for about 3 days and THEN shipped out. Overall, fantastic purchase!