Dear Customer Service,
I am writing to formally raise my concern regarding the shipping charges applied to my recent order. It does not make sense that the shipping cost was requested and clarified only after I had already paid for the product. Furthermore, it is unfair that the shipping cost is almost equal to the value of the product itself.
As is the standard practice worldwide, the shipping fee should be clearly stated and added at the time of payment so that the customer is fully aware before completing the purchase. I am very dissatisfied with this practice.
In addition, I have not yet received my shipment, which adds further to my disappointment.
I kindly request your urgent clarification and resolution on this matter
Abdullah
00966554555115