Unfortunately, I cannot review the product as I never received it, so I am only in a position to review the service.
I order this at the end of September and due to an incorrect customs declaration at your end, I never received my delivery. After a number of weeks of tracking, I saw my package was being returned to sender. I contacted Dimple Amani by phone to follow this up. I was asked to send an email in this regard which was sent on 24th October. I got a response that same day to say the warehouse would look into this return, but it took another week (and an additional email from me) before I got confirmation that it had been returned. This email simply advised that I would be issued a refund (which I still have not received) and at no stage in this process was there any apology for the inconvenience I experienced.
I was disappointed with the communication from Dimple Amani which I feel has been poor. I would have hoped that you would have offered to reship this with the correct customs declaration or offered an alternative shipping option to Ireland. I feel I have been out of pocket for nearly six weeks now, with nothing to show at the end of this, and no attempt for a solution to get the product to me.
Additionally, as I advised in my original email, the product descriptions on your website are lacking in detail including sizes / volumes. There is also nothing to indicate whether customs charges are due when shipping to the EU.
I was really looking forward to trying out this product but unfortunately it seems this won’t happen!