It’s a very easy process.
Customer service is wonderful! Background story. I was rolling the serum on my scalp & for whatever reason, I dropped the container. It fell on the floor, the cap broke off and the serum fell out. I was devastated, I just purchased the product maybe 2 weeks ago.
I contacted Revivv and told them what happened. They asked for a picture and then responded to let me know they are sending a new container at no charge. I was thrilled! Thank you Revivv!!