Never received item. Never received response to inquiry. Never received a refund.
Purchased item
GotchaBox V2
"I never received my order. I never received a..."
Naomi K.Verified
My son got this for my daughter. They had a blast opening it. Him watching her and her having to do it all. Lots of laughs were had
Purchased item
30-Day Money Back Guarantee
"It was easy"
Mr M.Verified
Customer service never replied to my emails. Order never arrived. Do not by from here.
Purchased item
GotchaBox V2
"Order never arrived"
Claire M.Verified
Placing the order was easy. Shipping is terrible
Purchased item
GotchaBox V2
"I placed my order on 12/10. On 12/12 I receiv..."
Carie G.Verified
.
Purchased item
GotchaBox V2
"Did not get on time. In fact it showed up two..."
Estrella R.Verified
Horrible. Took forever to arrive
Purchased item
GotchaBox V2
"This order took almost a month to arrive and..."
Beth B.Verified
No
Purchased item
GotchaBox
"Screws don’t stay in."
Eric D.Verified
Ship from USA not China and don't advertise it'll be here when I ordered it long before Xmas and it still hasn't shown up
Purchased item
GotchaBox
"Never got the box for Christmas never showed."
Inga S.Verified
I didn’t receive the product!!!!
Purchased item
Shipping Protection
"I didn’t receive the products!!!"
J C.Verified
Please resend
Purchased item
GotchaBox
"Not received very dissatisfied"
Chris S.Verified
Still hasn't arrived
Purchased item
GotchaBox V2
"Still hasn't arrived"
Linda G.Verified
Answer the email sent requesting a refund
Purchased item
GotchaBox
"By sending the item ordered instead of someth..."
Claire P.Verified
Customer service is hard to get a hold of anyone, if somebody had messaged me back that would have been helpful
Purchased item
GotchaBox V2
"Never arrived, never got it. Very disappointe..."
Marianne H.Verified
No
Purchased item
GotchaBox
"Den var sjov
og hurtig levering
Lige inden j..."
Andrea K.Verified
Never received
Purchased item
GotchaBox V2
"Never recieved"
Grant P.Verified
I ordered this Dec 10. On Dec 26, tracking says it left China this morning. So i might get it in time for next Christmas? They sent me a “how did your product work” email today. Either the company is incompetent or just doesn't care once they get your money.
Purchased item
GotchaBox V2
"I ordered this dec 10. On Dec 26th the tracki..."
Heather F.Verified
Shipment late - still not received.
Purchased item
GotchaBox V2
"Haven’t received it yet. Was needed for Chris..."
Mihail K.Verified
I still haven’t received it yet
Purchased item
GotchaBox V2
"I still haven’t received it yet. It was suppo..."
Victor H.Verified
Such fun
Purchased item
GotchaBox
"It was such a giggle and the recipient's reac..."
Nichola B.Verified
.
Purchased item
GotchaBox
"Absolutely love these !!!"
Jamie-lee R.Verified
Came in good time just broken.
Purchased item
GotchaBox
"Arrived broken so was unable to return as to..."
Terri B.Verified
Over priced and you don’t get it
Purchased item
GotchaBox
"I couldn't tell you as I still haven’t receiv..."
Mason H.Verified
I ordered it a while ago and nothing has arrived
Purchased item
GotchaBox
"I haven’t received it?"
Laura T.Verified
never received the GotchaBox
Purchased item
GotchaBox
"I never received the Gotcha Box
I never rece..."
Lily S.Verified
I have not received the product
Purchased item
GotchaBox
"I have not received the product"
Rebecca W.Verified
Will not reply to emails and never received either product that I just ordered
Purchased item
GotchaBox
"Never received it how can I give it a review...."
Paul P.Verified
Item was broken i have sent them an email and picture but no reply about a replacement or refund.
Purchased item
GotchaBox
"The item turned up broken and i have e mailed..."
Tina F.Verified
No reply on email tried several times
Purchased item
GotchaBox
"Tried to contact you to change colour but no..."
Cheryl A.Verified
Delivered wuickly
Purchased item
GotchaBox
"Great looking box, my brother is going to lov..."
Victoria L.Verified
Slow delivery.
Lack of updates on postage.
Purchased item
GotchaBox
"Item took awhile to arrive.
Is 3d printed, an..."
Julie C.Verified
Easy to order
Purchased item
GotchaBox
"Great my daughter thought it was hilarious an..."
Jess T.Verified
The website was easy to use the delivery was a little bit slow
Purchased item
GotchaBox
"I have never ordered these before but they ar..."
Carol M.Verified
Easy
Purchased item
GotchaBox
"The expression on their faces was hilarious"
Anna H.Verified
Ignore messages, item just travelling round China....doubtful I will see this!
Purchased item
GotchaBox
"Keep asking me what i think of it. Its never..."
Shereen M.Verified
Not as described.
Purchased item
GotchaBox
"The colour is a disappointment, not as descri..."
Jerrilee W.Verified
Item isn’t been delivered no email or updates
Purchased item
GotchaBox
"Item hasn’t arrived"
Kayleigh G.Verified
Poor customer feedback. Extremely slow shipping times, I am still waiting for my order
Purchased item
GotchaBox
"Very poor customer service, I sent two emails..."
Shelley M.Verified
I was charged for the item, but I never received it. It was ordered on 11/21/2025. It is now 12/9/2025
Purchased item
GotchaBox
"I never received the order... was charged but..."
Elizabeth B.Verified
I did not receive the product
Purchased item
GotchaBox
"I did not receive the product"
Kim H.Verified
I did not receive this item!! People are very respectful in this apartment complex so I know for a fact it was not stolen.