While I would not say the communication was thoroughly exemplary, the tracking links in general led to an acceptable rendering of shipping progress. Since I did not take issue with the purchase/shipping/progress process all I can say is that I received what I ordered and the bottle was intact. Since I do not know the contract conditions are between Quality Liquor and their shipper of choice all I can say is, βit is what it is.β
Overall I am very satisfied which is why I am a repeat customer.