There was a shipping issue thanks to USPS losing close to 300 of this small business' packages, but after reaching out to check on my order, the owner was very friendly, apologetic, and responsive, immediately preparing my new order which I received shortly after. Sometimes things happen that are out of a person's control... it's how they handle it after that really matters, and I was extremely happy with the amazing customer service (and body oil!) received from Candy Shop Body Oils.