I ordered a backpack and two patches on June 5. The backpack is good, but the Fitness Patch was never delivered, and the other patch did not match the product advertised. I contacted customer service on June 29 and provided every photo and detail requested. As of July 20—45 days after ordering—I still have no refund, replacement, or clear timeline, only generic replies saying my case was forwarded. A simple refund should not be this difficult. Very disappointing after-sales service.