I am writing to formally notify you that I have not received my order to date. Despite submitting two separate missing claims to your customer service, the issue remains unresolved. Furthermore, it has become evident that your customer service is unable to adequately track or comprehend my order and customer history.
This situation is unacceptable.
I hereby request the immediate refund of the full purchase amount. Please process the refund within 7 days of receipt of this notice.