Abysmal customer service, glass hob was not packed well, courier dropped it on one corner and disappeared without waiting for me. No way to refuse acceptance, so asked to return parcel unopened, as I could already hear its contents plinging about inside. "Customer Service" delayed sending return label and only now refunded it as defective. That took me 15 emails, and close to three weeks. Worst experience in 25 years of online ordering. Buy from a European company, not Hong Kong! Not worth it!