had a disappointing experience with my recent purchase. The quality of the lamps did not meet my expectations, and I had to pay $100 to return them, which felt excessive given my order total was $400. The customer service responses were not helpful, and being told to “be patient and wait” was frustrating, especially since my refund was delayed by two weeks beyond the advertised timeframe. Communication overall was poor and one-sided. After spending $100 to return the item in its original packaging, I expected an email confirmation and a smoother refund process. This experience has taught me to read the return policy carefully and to manage my expectations regarding customer service.