I never received this luggage. It was promised in 3 days but was shipped ground—nowhere near fast enough for my international trip. Instead of working with FedEx to expedite delivery or sending a replacement, the company recalled the item without my consent and then refused to refund me. I paid for luggage I never got, missed it for my trip, and was completely stonewalled by customer support. I ultimately had to work with my credit card company to recover the funds. This was a deeply frustrating