MVST store reviewsSee product reviews

Wonderful customer experience….

Fast shipping

not sure yet

love it

Love this company!!

No response to emails for product return

Easy and convenient

Na

Good

excellent 10/10

It was fast, and easy. Shipping was quick.

Extremely easy

It was good!

Easy!

I love it except for how it close in the bottom. It’s not fully secured. Hope I don’t lose it.

Fast and quick shipment!

Great customer service, excellent product.

Great shopping experience!

Great.

Arrived when I was told.

Medium still listed even though it’s not coming back.

Always top notch customer service and shipping times.

Placed my order and the unit arrived before the original promise date.

I can't say I loved the shopping experience because it's just like any shopping experience you should have which is easy and simple. I don't think that means that I love it. It just means that I didn't hate it.

Evri are a a terrible carrier for you,terrible service,they do your good service a diservice!

Hi Michael, We sincerely apologize for the inconvenience caused. To assist you, here are two helpful video links: How to Set the Password: Set Password Video How to Replace the Wheels: Wheel Replacement Video We hope these videos help resolve the issues you're experiencing. If you have any further questions, please don’t hesitate to reach out. Best, MVST Support team On Sat, Jan 04, 2025, at 09:56 PM, Michael Doyle <[email protected]> wrote: MVST,I am very dissatisfied with order #1540436 and wish to return it for a refund. After unpacking the TREK carry-on suitcase, I attempted to set the combination locks. The instructions in the enclosed pamphlet were confusing and useless. I attempted googling how to reset the locks and was taken to an MVSTFrequently Asked Questions link (https://drive.google.com/file/d/1iA1uawqmBs7ToaUYt3xT_i0SsFOuKZmR/view). The locks shown in that video aren't the same as the suitcase I was sent. Also, it was my understanding that the TREK carry-on features wheels that can be removed. Apparently, the wheels on the suitcase sent to me are NOT removable. I would appreciate a timely response on instructions for returning the suitcase. On Sat, Jan 04, 2025, at 09:54 PM, Michael Doyle <[email protected]> wrote: MVST,I am very dissatisfied with order #1540436 and wish to return it for a refund. After unpacking the TREK carry-on suitcase, I attempted to set the combination locks. The instructions in the enclosed pamphlet were confusing and useless. I attempted googling how to reset the locks and was taken to an MVST Frequently Asked Questions link (https://drive.google.com/file/d/1iA1uawqmBs7ToaUYt3xT_i0SsFOuKZmR/view). The locks shown in that video aren't the same as the suitcase I was sent. Also, it was my understanding that the TREK carry-on features wheels that can be removed. Apparently, the wheels on the suitcase sent to me are NOT removable. I would appreciate a timely response on instructions for returning the suitcase. 2 Attachments • Scanned by Gmail Michael Doyle <[email protected]> Attachments Jan 6, 2025, 7:28 AM (7 days ago) to MVST MVST Support Team, Let me make it very clear that I do NOT wish to keep the luggage (order #1540436) you sent me. I wish to return the luggage for a full refund. The video link you emailed to me showing how to set the combinations on the luggage locks is useless because the locks on the luggage you shipped to me are different. Please see attached photos. The video link you emailed to me showing how to remove the wheels is also useless because the wheels on the luggage you shipped to me are different. Again, please see attached photos. Once more, I do NOT wish to keep the luggage (order #1540436) you sent me and wish to return the luggage for a full refund. Thank you, Michael Doyle Order #1540436 2909 Glencrest Street Pomona, California USA Zip Code 91767 Phone: 1-626-483-8693 5 Attachments • Scanned by Gmail Michael Doyle <[email protected]> Jan 6, 2025, 7:35 AM (7 days ago) to MVST PS My RMA number is RMA #8263G5TL. Thank you, Michael Doyle Order #1540436 RMA #8263G5TL 2909 Glencrest Street Pomona, California USA Zip Code 91767 Phone: 1-626-483-8693 MVST Support Jan 6, 2025, 6:34 PM (7 days ago) to me Hi Michael, Thank you for taking the time to share the photos with us. We truly appreciate your efforts in helping us better understand your concerns. After carefully reviewing the images, we noticed that you have received one of our soon-to-be-released new model Trek. This updated version differs slightly from the one shown in the video you referenced, and we would like to provide more details about the enhancements: Wheels: The wheels on the new model are fixed and cannot be detached. However, they have been designed to offer improved smoothness for a better overall experience. Lock Upgrade: The lock mechanism has been upgraded to enhance security. You will find a switch inside the lock (as illustrated in the attached image). By toggling this switch, you can set your desired password. Once you’ve completed setting the password, simply return the switch to its original position to secure the lock. We sincerely apologize for any confusion or inconvenience this change may have caused. Our goal with these updates is to provide a product that is not only more secure but also easier to use in the long term. Should you have any further questions about the features or need assistance with the setup, please don’t hesitate to let us know. We are more than happy to help ensure you have the best experience with your new Trek. Thank you for your understanding. Best, MVST Support team On Mon, Jan 06, 2025, at 03:35 PM, Michael Doyle <[email protected]> wrote: PS My RMA number is RMA #8263G5TL. Michael Doyle <[email protected]> Jan 6, 2025, 7:59 PM (7 days ago) to MVST MVST Support Team, I DON'T want this suitcase! I DO want an immediate and full refund and to be able to return this suitcase at your cost! Based on your most recent email, you have shipped to me a product I did not intend to purchase. The wheels and locks on the product you shipped to me are different to what you advertised and promoted on your website. Save your apologies and explanations and simply provide me with an immediate and full refund and instructions on how to return this product at your cost. Michael Doyle Order #1540436 RMA #8263G5TL 2909 Glencrest Street Pomona, California USA Zip Code 91767 Phone: 1-626-483-8693 Michael Doyle <[email protected]> 9:34 PM (6 minutes ago) to MVST MVST Support Team, I returned Order #1540436 via FedEx. According to FedEx Tracking ID 797109454058, you received the order on Friday, January 10 at 12:20 p.m. When will I receive my refund? Thank you, Michael Doyle Order #1540436 RMA #8263G5TL FedEx Tracking ID 797109454058 2909 Glencrest Street Pomona, California USA Zip Code 91767 Phone: 1-626-483-8693

Very happy

Good

Easy

Shopping experience was uneventful. He said nothing great disappointing that you were out of stock for some of the items.

Easy

Easy, fast experience.

Easy to order

Easy to use website, clear pics and videos - I knew what I was buying!

Horrible product. I’m upset the company knows how much their product sucks when it comes to durability and still sell it like a premium product. After just one plane ride my suitcase is all dented like an aluminum coke can. Horrible quality

It was great!

Produit impeccable et parfaite livraison

Great company

Great customer service

Easy