I ordered the 'Grower's pick' Fiddle Leaf with a 14" pot. Three weeks later I contacted them to inquire about my order status as I had not received a shipping notice. They responded telling me my order was being prepared immediately. It arrived 4 days later with a crumbly, dry root ball completely out of the pot sitting on top of loose dirt with dry dirt everywhere in and about the box and a 12" pot. The top of the plant was black and crunchy. Months later, it is still showing no signs of new gr