My first Lem was replaced because it was an older model. I was sent an upgraded version. By the time the replacement came, I realized that the device didn't resonate with me, so I never used the 2nd one. I wish I had been offered a refund for the first one. When I accepted the replacement, at the time I didn't realize that this wasn't for me. Now I cannot return it because I opened the box. I have never used the replacement.
I really loved it the first time I used it, in fact, I couldn’t believe how great it was. But after that first time, it was never as good. But that’s just me. I know that a lot of women are hooked on it and they love it.
Customer Service is the best!