the stupid, "hugs, Momo" sign off is super annoying, maybe I am just not the target audience.
That said, Momo was as helpful as possible as I had HUGE problems with shipping. I live in Taiwan and I asked for extra shipping handling and once it got to Taiwan, it was a nightmare to get through customs because sex toys are listed as medical devices, so it went through some sort of health and foods clearance. It took almost a month for something that was supposed to take 7 to 10 days.