I submitted my first order. A couple days later I realized that I would be receiving the order to my old address. I emailed snd received an immediate response from one of the Peazy Pouch representatives. They were professional and told me not to worry as they corrected the address immediately. During the process while waiting on my Peazy Pouch, i received updates on the shipping process. Overall I had a good experience and will be placing another order near future.