Kenzey Store review | Loox

Kenzey store reviewsSee product reviews

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Jeremiah J.Verified
Customer service is top tier! USPS mishandled the package and my rep went above and beyond to make it right! 10/10!
Scented Wax Pearls - White
Purchased item
Scented Wax Pearls - White
"So easy to always have a fresh, clean looking candle ready to go! Usabilit..."
Erika C.Verified
great site
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"looks great… It smells great! Really enjoying the candle pearls!"
Chris H.Verified
My first order arrived damaged due to improper packaging (one tube of wax Pearls only had one piece of tape securing the lid, so it opened during shipping. I contacted customer service who provided a no cost replacement, however after nearly a month I am still waiting for that replacement to arrive
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Ive still not received this order. It is still "in the system" with USPS...."
Rita B.Verified
Please call me 605–359-0760 Rita Buller
Stone Earthy Vessel with Wax Pearls
Purchased item
Stone Earthy Vessel with Wax Pearls
"I was missing some of my order for Christmas gifts. Answered the email that..."
Matthew R.Verified
I would like some resolution on my order. Ordered over a month ago and still haven’t received it or a credit. Nothing.
Cotton Wicks
Purchased item
Cotton Wicks
"I still have yet to receive this order."
Brian M.Verified
Order was placed well in advance of the holidays, website claims orders ship within 24 hours, our did not ship for 4 days & missed Christmas.
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Very light fragrance, fast burning, novel concept, extremely pricey."
John M.Verified
See previous answer.
Cotton Wicks
Purchased item
Cotton Wicks
"The candles and wicks seem to work as advertised, although the scents of th..."
Casey H.Verified
The first vessel I received was cracked and they immediately replaced it with another one and had quick commutation.
Earthy Vessel
Purchased item
Earthy Vessel
"The vessel looks nice and does what it is supposed to do."
Matt W.Verified
Smells amazing
Cotton Wicks
Purchased item
Cotton Wicks
"Smell is amazing. Only issue is The wicks burn really quickly."
Lauren H.Verified
Na
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Candle burns fast than most candles and not a strong fragrance. Also the b..."
Woody B.Verified
Had a bust container and Kenney quickly replaced
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Great product"
Maxie S.Verified
I love these candles.
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"I love these candles 🕯️🕯️"
George D.Verified
Thanks
Cotton Wicks
Purchased item
Cotton Wicks
"Perfect gift!"
Susan K.Verified
Very expensive I expected a lovely smell None Disappointing would not recommend
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"There is no fragrance"
Coleen D.Verified
Just really disappointed in your product and when I did speak to one of your representatives, they gave me a very hard time. I’ve sent pictures photos and explain the situation and your representative jumped and said I didn’t do it right they didn’t even let me finish explaining so with that being said I am completely not interested in your product anymore and if anybody does ask, I will let them know how disappointed I am not only in your product, but also your representative on the phone compl
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Completely disappointed in your product I really thought I would like it so..."
Loarene G.Verified
Very good product
Cotton Wicks
Purchased item
Cotton Wicks
"Just love how they look and smell"
Mike G.Verified
No
Cotton Wicks
Purchased item
Cotton Wicks
"Wicks burn to fast"
Robert R.Verified
Nice and fast delivery
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Great product wife loved it"
Babette E.Verified
This was my 2nd order. Customer service is amazing and without a fuss replaced a damaged order that made it before Christmas.
Hand Warmer Vessel
Purchased item
Hand Warmer Vessel
"Got this for a close friend as her Christmas gift. She absolutely loves it...."
Kenneth T.Verified
Customer service is good, they are trying to help but the directions are a bit problematic. Once it started, in my coffee cup, not the vessel I got from them, it is wonderful and we love it.
Earthy Vessel
Purchased item
Earthy Vessel
"Doesn’t allow wax to burn longer than 40 minutes"
Joann V.Verified
I am very disappointed with the whole concept of beads. The wick burns down and I am left with a hard substance around the wick and unused beads. In addition, there is very little scent. All in all, I would not buy again.
Cotton Wicks
Purchased item
Cotton Wicks
"I don't know the best way to use the wicks. I have cut them in half for a..."
Anthony V.Verified
I had emailed to not put in a branded box so that it would not spoil the surprise. This was acknowledged. It came in a branded box with " no branded box" note on the shipping label"
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"I bought this for Christmas for my wife. She was very disappointed to learn..."
Ella M.Verified
Packaging was beat up, product packing inside the box was also deformed and messy. Disappointing. I would like a refund.
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Packaging came beat up, there was a hole poked through the packaging and th..."
Stuart C.Verified
.
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Great product"
Eddie T.Verified
N/A
Earthy Vessel
Purchased item
Earthy Vessel
"We're happy"
Greg H.Verified
Will experiment a bit and see what works for us
Oval Earthy Vessel
Purchased item
Oval Earthy Vessel
"I wish I had better perspective and would’ve gotten a larger vessel, but th..."
David S.Verified
Simple transaction, easy to understand the process for ordering and checkout.
Earthy Vessel
Purchased item
Earthy Vessel
"My wife absolutely loves the vessel and the quality of your product. Thank..."
Douglas M.Verified
Love the products! The scent and overall design is so beautiful. Just wish the candle burn time was longer than a couple hours.
Cotton Wicks
Purchased item
Cotton Wicks
"I have noticed the wicks are burning significantly faster than advertised...."
David S.Verified
Will purchase again
Oval Earthy Vessel
Purchased item
Oval Earthy Vessel
"Great product! Looks great and will work!"
Brandon L.Verified
Shipping could be better.
Oval Earthy Vessel
Purchased item
Oval Earthy Vessel
"Great gift!"
Michael E.Verified
Great product and outstanding customer support!
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Great product and outstanding customer support!"
Denita K.Verified
Fast shipping and great product.
Cotton Wicks
Purchased item
Cotton Wicks
"Love my new candle, looks great in my space."
Joseph R.Verified
Very fun
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Not required, thank you!"
Grae S.Verified
n
Hand Warmer Vessel
Purchased item
Hand Warmer Vessel
"I bought this for a dear friend! She absolutely loves it Thank You"
Rod W.Verified
Nope, you guys are great!
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"arrived just on time, my girl LOVED it. Thank you"
Shirley S.Verified
Amazing product and service
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"The wax pearls smell amazing. And customer service goes above and beyond...."
Peter R.Verified
No
Cotton Wicks
Purchased item
Cotton Wicks
"We love it, need more pearls already."
Frederick I.Verified
Will order again
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"Fast shipping, great product"
Jennifer W.Verified
I will definitely order again.
Scented Wax Pearls
Purchased item
Scented Wax Pearls
"I ordered a gift for my mother in law. She was unfamiliar with the pearled..."
Michael E.Verified
It’s ok, but not as great as depicted.
Cotton Wicks
Purchased item
Cotton Wicks
"Doesn't work quite like the FaceBook post, burns more than advertised and u..."
Kenzey store reviewsVisit store