I inquired about ensuring the product was new, but I didn’t receive a response until a day after placing my order. The website indicated that the item was new, with no mention of it being refurbished or used. Later, I received an email from a chat stating that the product is not new. Following that, I requested a cancellation of my order and a refund, but I have yet to receive any response, refund, or confirmation of the order cancellation.