Hotel Chocolat Store review | Loox

Hotel Chocolat store reviewsSee product reviews

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Kelly C.Verified
Requested a return the day I received it, I ordered it on a trial basis and the return had to be approved which took quite a while. Before I knew it they charged me for the machine, never got a chance to return it.
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"Taste is awful and the machine is not worth h..."
Diana K.Verified
Awful, does not make the milk hot. Packets were not sweet, I bought the 70% was supposed to be the sweetest. Would never purchase this
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"Did not like at all. Machine does not make th..."
Chris F.Verified
Need to get more cocoa pod mugs in stock
Mince Pie Hot Chocolate Flakes
Purchased item
Mince Pie Hot Chocolate Flakes
"Unfortunately the box of Minced Pie flavored..."
Steven L.Verified
Kinda pricey but that's how it is for good chocolate
Peanut Butter Hot Chocolate Flakes
Purchased item
Peanut Butter Hot Chocolate Flakes
"Taste like reeses"
David R.Verified
Good
Dark 85% Hot Chocolate Flakes
Purchased item
Dark 85% Hot Chocolate Flakes
"Overall your velvetiser and chocolate sachets..."
Jenny V.Verified
Good company. I’ve never had an issue with my orders.
Salted Caramel Hot Chocolate Flakes
Purchased item
Salted Caramel Hot Chocolate Flakes
"Great taste. My grandchildren enjoy their hot..."
Ratika R.Verified
P
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"The hot chocolate is barely lukewarm when it’..."
Dianne H.Verified
Easy and fast order
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"Love my hot chocolate maker"
John C.Verified
The customer service and overall speed of service was superb! Received my order two days earlier than expected.
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"I bought it as a Birthday gift for my wife. S..."
Alejandro M.Verified
Nobody fix my purchase issues
The Velvetiser
Purchased item
The Velvetiser
"My rate is not the best because I received so..."
Maria I.Verified
Pretty straight forward.
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"Tried it once, loved it!"
Tammy S.Verified
A good shopping experience. There was a slight problem, but the rep quickly and more than adequately resolved it.
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"Love the Velvetiser and chocolate flakes. The..."
Lisa E.Verified
Quick delivery
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"I can finely chop chocolate myself but I like..."
Tanya G.Verified
I love the color option that I chose.
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"The taste was so much better than your normal..."
Allen F.Verified
Great!
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"Delicious!"
Pennie A.Verified
The cost prevents me from getting all the flavors I'd really like to get. That doesn't make shopping fun.
Black Forest Gateau Hot Chocolate Flakes
Purchased item
Black Forest Gateau Hot Chocolate Flakes
"Im liking the Black Forest Gateau. I love it..."
Oswaldo Z.Verified
Fast and convenient.
Dark 100% Hot Chocolate Flakes
Purchased item
Dark 100% Hot Chocolate Flakes
"Nothing better than a cup of chocolate at the..."
Rosanne C.Verified
Smooth ordering, fast delivery well packaged.
Mince Pie Hot Chocolate Flakes
Purchased item
Mince Pie Hot Chocolate Flakes
"The flavor is dead on…I just didn’t realize I..."
Carla R.Verified
Easy and no hassle.
Vanilla White Hot Chocolate Flakes
Purchased item
Vanilla White Hot Chocolate Flakes
"Delicious hot chocolate in the comfort of my..."
Barbara S.Verified
My Velvetizer was quickly replaced after becoming faulty.
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"$$$"
Ryan B.Verified
Very easy and fast!
21 Day Velvetiser Trial
Purchased item
21 Day Velvetiser Trial
"Best hot chocolate I have ever had! ❤️"
Mina T.Verified
Love it
Hazelnut Latte Mocha Flakes
Purchased item
Hazelnut Latte Mocha Flakes
"Love that it’s not too sweet"
Charlotte F.Verified
I have no comment
Seriously Dark Starter Kit
Purchased item
Seriously Dark Starter Kit
"I’m still in the early stages of my experienc..."
Kayann P.Verified
Great service and great products.
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"Love it"
Edna J.Verified
The items come quite fast!!
Caffè Latte Mocha Flakes
Purchased item
Caffè Latte Mocha Flakes
"I really , really would like variety packs!!..."
Carin L.Verified
Easy
Black Forest Gateau Hot Chocolate Flakes
Purchased item
Black Forest Gateau Hot Chocolate Flakes
"This flavor is just ok for me."
Rachel R.Verified
Excellent product and wonderful customer service!
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"My favorite flavor!"
Michael T.Verified
Need to include more than just the drinks. How about actual chocolates like we get when we're in the UK
Peppermint Dark Hot Chocolate Flakes
Purchased item
Peppermint Dark Hot Chocolate Flakes
"$25 compared with 15 pounds when we bought in..."
Elizabeth G.Verified
Incredible!
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"The Velvetier is best purchase I’ve made! It..."
Kim P.Verified
Easy selection and check out
Black Forest Gateau Hot Chocolate Flakes
Purchased item
Black Forest Gateau Hot Chocolate Flakes
"Wonderful cherry chocolate flavor!"
Melissa P.Verified
Easy to navigate and order.
Peanut Butter Hot Chocolate Flakes
Purchased item
Peanut Butter Hot Chocolate Flakes
"I received this as a gift previously and abso..."
Kate S.Verified
Excellent taste of all the chocolate flavors especially when mixed together.
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"Excellent taste."
Barry B.Verified
Very easy
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"Your 70% is the best for us. There is no othe..."
Victoria S.Verified
👍
Orange Supermilk Hot Chocolate Flakes
Purchased item
Orange Supermilk Hot Chocolate Flakes
"Great hot chocolate, but pricey"
Dominic R.Verified
Quick, easy, and accessible
Velvetiser Starter Kit
Purchased item
Velvetiser Starter Kit
"Great value and a fantastic product!"
Eileen O.Verified
Easy to use
Peppermint Dark Hot Chocolate Flakes
Purchased item
Peppermint Dark Hot Chocolate Flakes
"I bought the velvetizer for some retail thera..."
Laura M.Verified
Very easy to order online and quick shipping
Classic 70% Hot Chocolate Flakes
Purchased item
Classic 70% Hot Chocolate Flakes
"I splurged on this Velvetizer and chocolate e..."
Deborah R.Verified
Shopping experience has been normal as I’m used to on other online shopping sites. Shipping a little bit longer than most.
Chocolate Latte Mocha Flakes
Purchased item
Chocolate Latte Mocha Flakes
"The mocha latte is the only one I have not en..."
David 842 D.Verified
I’m impressed with the products. We’ll definitely continue to purchase from Hotel Chocolat.
Saint Lucian Island Growers 70% Dark
Purchased item
Saint Lucian Island Growers 70% Dark
"The flavor of the Saint Lucian 70% is now one..."
Deborah U.Verified
It arrived a couple days before the estimated delivery date.
Black Forest Gateau Hot Chocolate Flakes
Purchased item
Black Forest Gateau Hot Chocolate Flakes
"I've made about 4 cups so far. I hope to make..."
Hotel Chocolat store reviewsVisit store