I would like to recommend maybe some follow up with people who invest in purchasing from Shnuzzle eg answering enquires and offering some after purchase interactions and answering questions or queries on fb as this is the only way I found to contact you via a post. I feel your concept and the ball itself is a brilliant idea but sadly my dogs don't like it . I did ask a few times on fb if there is a particular disc that puppies like but had no response. Please don't take this as a negative.